Accessibility Policy

Effective Date: May 30, 2024

ODLAN will make every reasonable effort to meet the requirements of the Accessibility for Ontarians with Disabilities Act (AODA), 2005, including all applicable elements of the Integrated Accessibility Standards.

Information and Communication

ODLAN will make its information accessible to people with disabilities by creating materials and supports in accessible formats, and it will notify the public of the types of accessible formats provided. For a detailed description of each principle and format, please visit

ODLAN commits to providing alt-text and image descriptions to all posts on social media platforms involving visual media. ODLAN will also provide automated captioning in English for video content produced by the organization.

Further, ODLAN will deliver alternate formats of information to clients, upon request. If a particular material cannot be converted into an accessible format that meets the needs of the person requesting it, ODLAN will collaborate with the individual and  provide a summary of the information or communication in another way that is suitable to the person requesting it.

Canadian Accessibility Standards and Regulations

Ontario’s Integrated Accessibility Standards Regulation (IASR) aims to make Ontario more accessible to people with disabilities. The Accessibility for Ontarians with Disabilities Act (AODA), 2005 is the foundation on which the IASR is built. The AODA allows for enforcement of the IASR through inspections, compliance orders, and administrative penalties.

ODLAN’s accessibility practices are compliant with the AODA, the IASR, the Canadian Charter of Rights and Freedoms, the Ontario Human Rights Code, and other applicable Canadian federal and provincial accessibility regulations.

The ODLAN website complies with Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, as published by the W3C Consortium’s Web Accessibility Initiative (WAI).

Public-Facing Services

ODLAN will provide customer service in a manner that removes barriers for people with disabilities according to the following key principles of the AODA: 

  • Services will be provided in a manner that respects the dignity and independence of persons with disabilities. 
  • Service to people with disabilities will be integrated with others, unless an alternate way of providing the goods, service or facility is required by the person with the disability. 
  • Persons with disabilities will be given equal opportunity to use and benefit from the goods, services, or facilities an organization or business has to offer.  
  • We will communicate with people with disabilities in a way that takes the individual’s disability into account. 

Assistive Devices, and Service Animals, Service Dogs or Guide Dogs

Persons with disabilities who use an assistive device will be permitted to use their own device to access the services provided by ODLAN.

Support Workers

If a person with a disability is accompanied by a support person, ODLAN will ensure that both persons are permitted to enter the premises together and that the person with a disability is not prevented from having access to the support person while on the premises. In remote settings, support workers are welcome to support an individual with disabilities.

Service Interruptions

If there is a temporary disruption in any of our services either in whole or in part, ODLAN will provide notice of the disruption to the public via as many channels as possible, in accessible formats, where available. We will physically post notices where the disruption is taking place as well as through any other channels that are appropriate such as email, phone, text, social media, or on our website.

Notice of the disruption will include the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if any, that are available. 

Process for Receiving Feedback

ODLAN will accept feedback about the way in which it provides goods and services to persons with disabilities in person, by phone or email ([email protected]), or in another way that is suitable to a person with a disability. 

When a complaint is received about the way we provide goods, services, or facilities to persons with disabilities, ODLAN will let the person who submitted the feedback know about the actions the organization will take to resolve the issue. 


ODLAN does not provide conventional or specialized commercial transportation services to passengers and is not required to adhere to the Transportation Standard. 

In-Person Events

If ODLAN hosts events in person, it will endeavour to utilize spaces that adhere to the Design of Public Spaces Standard of the AODA. ODLAN will take the potential accessibility needs of employees and attendees into account when planning and hosting in-person events.